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General Conditions for Online Sales

The purchase of any product on Garrafeira Nacional’s website, consists in the acceptance of the present general conditions for online sales:

1. All and whichever alcoholic beverages available for sale within our website can only be acquired by people who are of legal drinking age, in their country of residency.

2. Garrafeira Nacional reserves the right to modify, without previous notice in whichever moment, the information and commercial offer presented upon: products, prices, sales, commercial conditions and services. The images that illustrate each product may differ from the delivered item, also the same products are liable to outage of stock.

3. Despite the efforts at Garrafeira Nacional, some products may present an inexact price, the reason of which Garrafeira Nacional checks each price at the moment of each purchase. Consequently, all prices presented in our site are merely indicative and do not constitute of the contractual proposal. If the effective price of the product is inferior to that announced, Garrafeira Nacional will refund the price difference. If the price is superior, Garrafeira Nacional will contact the costumer through an email and await for the costumer’s decision on opting for the correct price or full refund and purchase cancelation in a 15 day time period counting from the date in which the email was sent.

4. Protected by Portuguese legislation, all listed prices include IVA taxes. Only for professionals are the values presented that do not include IVA, thus presenting the information “Sem IVA” (without IVA) always readable beside its price.

5. Whichever case that the purchase cannot satisfy the customer in part or entirely, Costumer Service Dept. will contact to come up with the best solution.

6. Deals that are shown on our site, may not apply in physical stores: GN Santa Justa, GN Conceição e GN Mercado da Ribeira.

7. Shipping and handling costs for each purchase are calculated mainly by two factors: Cost of packaging and transportation. Cost of packing per bottle is 2€. Cost of transportation depends on the weight of the package and distance of its final destination. Portation charges will be calculated automatically once the purchase is made in our virtual store. For national purchases inside continental Portugal which are above 50€, transportation is free of charge. Final and total values, will be always, presented to the customer upon finishing the purchase. These values may vary without previous announcement.

8. For dealers with delivery in Continental Portugal the delivery is free of charge for purchases above 75€.

9. Generally, a package is delivered within 72 hours in continental Portugal, about 5 business days in Europe and 5 to 7 days for the rest of the world.

10. All purchases made on Garrafeira Nacional’s website, have a maximum payment date of 15 days. If this time frame is exceeded, the purchase will be automatically canceled.

11. All products sent by Garrafeira Nacional shall be checked upon delivery. If by any reason, the package is damaged in any way, it shall be returned immediately to the transporter firm, justify the reason of its return in the delivery note and inform Garrafeira Nacional as soon as possible.

12. Garrafeira Nacional does not take responsibility for packages sent to the countries that do not allow entry of alcoholic beverages. It is about the costumer’s full responsibility if the package is apprehended by customs – as well as the payment of the customs fees, if applied. In the case of a returned package, Garrafeira Nacional will refund only the cost of the purchased items within the package. For further information prior shipping, please contact our office beforehand.

13. Garrafeira Nacional recognizes to all its costumers the right of resolution of contract in which are in vigor, allowing them the time frame of 14 days for the returning of the acquired products in the terms of the Law N. º 143/2001 and Law 82/2008 of 20/05. Any doubts, questions or additional information, please feel free to contact us by any mean necessary.

14. All purchases made on Garrafeira Nacional’s website are subject to Portuguese legislation. Any conflict or divergence of the interpretation of the General Conditions for Online Purchases will be submitted to the competent Portuguese Tribunal.

15. In case the customer is located outside continental Portugal, Garrafeira Nacional informs that whichever judicial process will be taken place within Portuguese Tribunals.

 

Present online general conditions can vary without previous notice, thus being, they must be consulted prior to each purchase.