Frequently Asked Questions
Online Store – How to find the desired product?
1) Click on the different available sections to find multiple categories: type of wine, region, awarded…
2) You may use the search bar: “Search in store…” and write the name of the product, manufacturer, harvest year, etc. From there you will find the available products.
3) In case you don’t find what you are looking for you can contact us and let us help you.
Online Store - How can I contact Garrafeira Nacional?
You will find all contact information in the Contacts section. If you intend to pay us a visit, a map is also available for you to locate our shop in the downtown of Lisbon, Portugal.
Online Store – How can I be notified of your new products and sales?
By subscribing to our newsletter you will get all our special promotions, campaigns and news » Subscribe here to our newsletter. This subscription does not comprise an account registry in our Online Store.
Online Store - Who are the people behind Garrafeira Nacional?
Garrafeira Nacional was founded in 1927. One of Portugal’s foremost specialists in wine and spirits. The company supplies exclusive fine wines to clients throughout the country from its Lisbon base, with a friendly staff providing vintage wines and liquors sourced from a variety of established growers, passionate winemakers and private cellars. A shop is also available online for the perusal of any wine-loving Web surfer.
Online Store – Why should I register in the Online Store?
The registry to Garrafeira Nacional gives to all clients access to their order history, status and tracking of said orders. It also allows to save your favorite products in the menu “My Favorites”. You can sign up here.
Orders and Payments
Orders – How do I change/cancel an order already placed?
In case you need to modify any information before the order’s dispatch, we ask that you contact us as soon as possible such that we can make the desired change. Orders may be cancelled when expressly stated by the client through one of the contacts from our Customer Care service, such that a suitable solution for both parties is found.
Orders – How to place an order in Garrafeira Nacional?
You may place an order in our Online Store in a very simple process:
1º - Add the desired products to the shopping cart;
2º - Finalize your order by filling in all the required fields;
3º - Make the payment, after it is received in our system your order will be process and dispatched. You will be notified when the order is confirmed and when the order is dispatched.
Obs: Orders made online will not be processed until payment is received.
Orders - Do prices include VAT?
Yes, all prices listed include VAT.
Payments - Which payment methods do you accept?
Our online store supports payments via international bank transfer, credit card (PayPal) or MB WAY. In case you come by to check out our physical store in Lisbon, you can pay by cash, credit card or Multibanco ATM card.
Delivery and Returns
Returns - What should I do if my order arrives damaged?
Upon delivery, you should carefully examine your item. If you notice that it is not in perfect conditions, please hand it back to the carrier and clearly state the reason for the return. Please note that online orders will be shipped only after we have successfully confirmed your payment.
Delivery - How long do orders take to reach their destination?
An order placed in Garrafeira Nacional usually takes 72 hours to be delivered in mainland Portugal, about 5 working days for orders sent to Europe and between 5 to 7 days for orders to the rest of the world.
Delivery – How can I check my order status?
After dispatch of your order you will be notified with the tracking number and the link where you can check the sending status. If you placed your order logged in you can track that order from the menu “My Account”.
Delivery - Which countries does Garrafeira Nacional ship to?
Wine and spirits orders placed in both Garrafeira Nacional's shop and online store can be sent to almost any location in the world.
Delivery - When will my order be sent?
Orders placed in our Online Store will only be processed and sent after payment is done. Generally, dispatches are made no later than the following third business day, after the payment is received.
Delivery - How much do shipping costs amount to?
Overall shipping costs for each order are worked out by adding handling costs to carrier costs. A flat rate of €2 is charged for the handling of each bottle. Carrier costs depend on the total weight and shipping address of your individual order. The final shipping cost will be automatically calculated for you when placing an order in the Garrafeira Nacional e-shop. Please note that free shipping is offered on all orders above €50 in mainland Portugal.
1º - Add the desired products to the shopping cart;
2º - Go into the shopping cart menu through "See and edit cart";
3º - Fill in the fields of our simulator in "Simulate shipping cost" with Country, City and Postal Code of the shipping address;
4º - Select the option ‘Shipping’’ which will calculate the shipping costs.
Presently the following campaigns for free shipping can be applied:
- For deliveries where the shipping address is in mainland Portugal over 50€.
- For professionals with access to resale prices, with delivery in mainland Portugal and with a value of over 75€.
- For some european countries, you may check the conditions here.